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© 2020 BY VIKTORIA BORBELY

SHIPPING

  • It is possible to pick up your jewellery at my studio in Copenhagen by arrangement

  • Shipping within Denmark is for free

  • Shipping Worldwide costs 100 DKK. Purchase over 2000 DKK enjoys free delivery

  • Shipping conditions: Your order will be sent with Track and Trace at all times. Gift wrapping is possible, please leave a note at checkout if it is requested. All jewellery pieces will be sent in original Viktoria Borbely jewellery boxes.

  • Delivery time: All jewellery pieces are handcrafted by me as soon as the order has been placed. Please expect 3- 4 weeks delivery time from the date you placed your order ( this applies only to collection pieces, special order may take longer).

 

JEWELLERY CARE

  • Each piece is available in either 24 K gold plated sterling silver, polished sterling silver or oxidized sterling silver.

  • Both oxidized and gold plated surfaces may tarnish over time. You can always contact me for getting them re-oxidized or re-polished for free, or re-gold plated for an extra fee of 50-200 DKK, dependent on the product size.

  • I only use natural diamonds and semi-precious stones from well trusted sources.

  • Since I create custom pieces as well, I take orders for 14K and 18K solid gold jewellery pieces.

 

RETURN

viktoriaborbely.com's return policy lasts 14 days from when you receive your item, according to Danish legislation. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

To complete your return, proof of purchase is required.


Refunds
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within several days.

Late or missing refunds
If you haven't received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact me at info@viktoriaborbely.com.

Exchange

To exchange your Viktoria Borbely jewellery, please get in touch at info@viktoriaborbely.com within 14 days from when you received your item and give all information needed to exchange your item.

Non-returnable items:

-Custom made jewellery

You will be responsible for paying for your own shipping costs for returning your item. These costs are non-refundable.


If you are shipping your order return, you should always use a traceable shipping service or purchase shipping insurance, otherwise it is not guaranteed that I will receive your returned item.

Please send your returned item to:


Viktoria Borbely

C/O Slagtehus 40

Slagtehusgade 44, 1th

1715 Copenhagen
Denmark

TERMS & CONDITIONS

OVERVIEW
This website is operated by Viktoria Borbely, registerd in Danmark under company number (CVR): 35976957, workshop address is at C/o Slagtehus 40, Slagtehusgade 44, 1th, 1715 Copenhagen, Danmark.

Tel.: +45 71 81 70 87

E-mail: info@viktoriaborbely.com.

Throughout the site, the terms  "I", "me" and "my" refer to Viktoria Borbely. I offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting my site and/ or purchasing something from me, you engage in my "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms & Conditions carefully before accessing or using my website.

ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of 18
. You may not use my products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

PERSONAL INFORMATION
Your submission of personal information through the store is governed by my Privacy Policy. To view my Privacy Policy please visit here.

 

For my RETURN POLICY please visit here.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for my products are subject to change without notice. I reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. I shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. I have made every effort to display as accurately as possible the colors and images of my products that appear at the store. However, I cannot guarantee that your computer monitor's display of any color will be accurate. I reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. I may exercise this right on a case-by-case basis. I reserve the right to limit the quantities of any products or services that I offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. I reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

PAYMENT

You are able to pay via PayPal, Credit and Debit cards.

ORDERING

By ordering product from my web shop, you will always receive a confirmation via e-mail to the e-mail address you entered before checkout. Once your order is ready for shipping or pickup, you will receive an e-mail from me with all information needed, including track & trace number or appointment for pickup. Should there be any questions relating to your order, please contact me at info@viktoriaborbely.
 

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. I reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to my website. It is your responsibility to check my website periodically for changes. Your continued use of or access to my website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

WARRANTY

I provide a period of 2 years warranty from the time you received your item from my web shop. The item has to be checked by me in case of intentional damage or inappropriate use of the item. Your warranty is only valid if the returned item was used for the right purpose and cared for appropriately under the conditions I mention here. None of the items in my web shop suitable for children under the age of 3 as they may contain small parts.

CONTACT INFORMATION
Questions about the Terms of Conditions should be sent to me at info@viktoriaborbely.com

 

PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from my store, as part of the buying and selling process, I collect the personal information you give me such as your name, address and email address.
When you browse my store, I also automatically receive your computer's internet protocol (IP) address in order to provide me with information that helps me to learn about your browser and operating system.


Email marketing: With your permission, I may send you emails about my store, new products and other updates.

CONSENT
How do you get my consent?
When you provide me with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, I imply that you consent to me collecting it and using it for that specific reason only.
If I ask for your personal information for a secondary reason, such as marketing, I will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at info@viktoriaborbely.com

 

DISCLOSURE

I may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

 

WIX
My store is powered by Wix.com. They provide me the online e-commerce platform that allows me to sell my products and services to you.
Your data is stored through Wix's data storage. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Wix's Privacy policy here.

THIRD PARTY SERVICES
In general, the third-party providers used by me will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to me.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, I recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.Once you leave my store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or my website's Terms of Service.

LINKS
When you click on links on my store, they may direct you away from my site. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY
To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, I follow all PCI-DSS requirements and implement additional generally accepted industry standards.

STATUS
By using this site, you represent that you are at least the age of 18 and that you are legally capable of entering into binding contracts.

 

REGISTRATION INFORMATION

Should any of your registration information change after you purchased any product on my web shop, you are entitled to contact and correct your changes by sending an e-mail address to: info@viktoriaborbely.com. I may also change registration information from time to time.

CHANGES TO THIS PRIVACY POLICY
I reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. If my store is acquired or merged with another company, your information may be transferred to the new owners so that I may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact info@viktoriaborbely.com