's return policy lasts 14 days from when you receive your item, according to Danish legislation. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

To complete your return, proof of purchase is required.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within several days.

Late or missing refunds
If you haven't received a refund yet, please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact me at


To exchange your Viktoria Borbely jewellery, please get in touch at within 14 days from when you received your item and give all information needed to exchange your item.

Non-returnable items:

-Custom made jewellery

You will be responsible for paying for your own shipping costs for returning your item. These costs are non-refundable.

If you are shipping your order return, you should always use a traceable shipping service or purchase shipping insurance, otherwise it is not guaranteed that I will receive your returned item.

Please send your returned item to:

Viktoria Borbely

C/O Slagtehus 40

Slagtehusgade 44, 1th

1715 Copenhagen

Viktoria Borbely

Slagtehusgade 44, 1TH

1715 Copenhagen V

TEL: +45 71 81 70 87



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